Experience Leader

Lessons from Getting Naked by Patrick Lencioni, Part 2

March 24, 2022 Devin Smith Season 2 Episode 12
Experience Leader
Lessons from Getting Naked by Patrick Lencioni, Part 2
Show Notes

In this episode we conclude our talk about what we learned from Patrick Lencioni's book, Getting Naked, a business fable about how to treat your customers, and the culture necessary to make that possible.

This time we cover Patrick's Principles of Naked Service:

  • Make everything about the customer.
  • Give away the business.
  • Ask dumb questions.
  • Do the dirty work.

Send in questions to devin@experienceleader.com.

This episode is brought to you by Active Digital. www.activedigital.com