This we walk to Joseph Michelli about his work on a massive CX transformation at Mercedes-Benz USA and the book he wrote to chronicle the journey.
We cover:
Pick up Joseph's book, Driven to Delight on Amazon or your favorite book store!
This episode is sponsored by Active Digital, where customer-obsessed companies go to become destination brands. Learn more at activedigital.com
Connect with Devin
Subscribe and Review
If you enjoyed this episode, make sure to subscribe to our podcast so you'll never miss an episode. We'd also appreciate if you could leave us a review on Apple Podcasts. Your reviews help us reach more people and create a bigger impact.
This we walk to Joseph Michelli about his work on a massive CX transformation at Mercedes-Benz USA and the book he wrote to chronicle the journey.
We cover:
Pick up Joseph's book, Driven to Delight on Amazon or your favorite book store!
This episode is sponsored by Active Digital, where customer-obsessed companies go to become destination brands. Learn more at activedigital.com
Connect with Devin
Subscribe and Review
If you enjoyed this episode, make sure to subscribe to our podcast so you'll never miss an episode. We'd also appreciate if you could leave us a review on Apple Podcasts. Your reviews help us reach more people and create a bigger impact.