Experience Leader
Experience-driven companies lead their industries, and the world is taking notice. Let's learn how to provide consistently great customer experiences—together. Welcome to the Experience Leader Podcast.
Experience Leader
Innovating at Chick-fil-A with Steve Nedvidek
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Devin Smith
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Season 2
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Episode 16
You might think that you can't innovate in the chicken business, but Steve Nedvidek says otherwise. Over his 30 year career with Chick-fil-A, Inc., Steve has done everything from cook chicken to creating an entire innovation center.
We talk about
- The culture of the early years at Chick-fil-A
- What it was like to work for Truett Cathy
- How Chick-fil-A grew sustainably
- The inflection point that put Steve in the hotseat to start an innovation center
- The cool things Steve is doing now in retirement
Check out Steve's graphic novel series, Jekyll Island Chronicles!
This episode is brought to you by Active Digital. We help customer-obsessed companies become destination brands. www.activedigital.com
Connect with Devin
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