On this episode, Devin sits down with Utibe Bassey (Head of Customer Experience, Dominion Energy) to discuss her revolutionary idea of LOVE as a KPI for any business that wishes to dominate its category. She breaks down the tenets as;
L - Leadership
O - Offer (Products & Services)
V - Value Proposition
E - Engagement
Enjoy the conversation.
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A production of Experience Leader LLC.
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