Experience Leader

Love As a KPI? with Utibe Bassey

March 09, 2023 Devin Smith Episode 27
Experience Leader
Love As a KPI? with Utibe Bassey
Show Notes

On this episode, Devin sits down with Utibe Bassey (Head of Customer Experience, Dominion Energy) to discuss her revolutionary idea of LOVE as a KPI for any business that wishes to dominate its category. She breaks down the tenets as;

L - Leadership
O - Offer (Products & Services)
V - Value Proposition
E - Engagement

Enjoy the conversation.

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Learn more about Utibe Bassey.
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