Experience Leader
Experience-driven companies lead their industries, and the world is taking notice. Let's learn how to provide consistently great customer experiences—together. Welcome to the Experience Leader Podcast.
Experience Leader
Studying the Ritz Carlton with Joseph Michelli
•
Devin Smith
•
Season 1
•
Episode 4
Today we talk to Joseph Michelli, author of The New Gold Standard, about his in-depth study on the Ritz Carlton. We talk about the pursuit of perfection, the need for making an emotional connection, and much more.
Connect with Devin
Subscribe and Review
If you enjoyed this episode, make sure to subscribe to our podcast so you'll never miss an episode. We'd also appreciate if you could leave us a review on Apple Podcasts. Your reviews help us reach more people and create a bigger impact.
