Experience Leader

Studying the Ritz Carlton with Joseph Michelli

January 18, 2021 Devin Smith Season 1 Episode 4
Experience Leader
Studying the Ritz Carlton with Joseph Michelli
Show Notes

Today we talk to Joseph Michelli, author of The New Gold Standard, about his in-depth study on the Ritz Carlton. We talk about the pursuit of perfection, the need for making an emotional connection, and much more.

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