Experience Leader

The Five Forces of Great CX

February 01, 2021 Devin Smith Season 1 Episode 6
Experience Leader
The Five Forces of Great CX
Show Notes

This week, I share my conclusions on the five primary factors that influence your total customer experience.

For more on the Theory of Jobs to Be Done, read Competing Against Luck by Clayton Christensen, Karen Dillon, Taddy Hall, David S. Duncan