Experience Leader
Experience-driven companies lead their industries, and the world is taking notice. Let's learn how to provide consistently great customer experiences—together. Welcome to the Experience Leader Podcast.
Experience Leader
Competing Against Luck with Karen Dillon
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Devin Smith
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Season 1
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Episode 7
This week I speak with NYT bestselling author and former editor of Harvard Business Review, Karen Dillon about Competing Against Luck—the seminal work on the Theory of Jobs To Be Done that she coauthored with Taddy Hall, David S. Duncan, and most notably, the late Clayton Christensen.
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