Experience Leader
Experience-driven companies lead their industries, and the world is taking notice. Let's learn how to provide consistently great customer experiences—together. Welcome to the Experience Leader Podcast.
Experience Leader
The Five Forces of Great CX
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Devin Smith
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Season 1
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Episode 6
This week, I share my conclusions on the five primary factors that influence your total customer experience.
For more on the Theory of Jobs to Be Done, read Competing Against Luck by Clayton Christensen, Karen Dillon, Taddy Hall, David S. Duncan
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